Política de privacidad

PRIVACY POLICY PERSONAL DATA PROTECTION

In accordance with the Personal Data Protection organic law 15 /1999, dated December 13th, White Division S.L., with address in C/ Xixona, 3 03204 Elche (Alicante) Spain (herein after "Kalk") would like to inform you that the personal data voluntarily submitted through the forms at www.kalkstore.com would be included in an automated file owned by Kalk in order to fulfill the services requested by you. These data would be given to third parties whenever connection with said third parties is mandatory to give you the service requested.

Likewise, you authorize the use of your data to send you information on products and services offered by Kalk that we consider may be of your interest. Your consent is understood as given unless you expressly revoke that consent in writing. You may exercise your rights of access, amendment, cancellation and opposition, in accordance of the Personal Data Protection organic law 15 /1999, dated December 13th. In the same way you may request to be excluded from our electronic communications services. To exert such right, please contact us through the following Contact Form.

GENERAL CONDITIONS

THE SELLER

White Division S.L., is the sole proprietor of the items sold at www.kalkstore.com (hereafter "Kalk") and the responsible for the services provided in this web.

The owner of this Website is White Division S.L., with CIF: B02997666 and residing at Xixona, 3 03204 Elche (Alicante) Spain.

TERMS OF SALE

By placing an order at Kalk you are subject to these terms and conditions in full.

In order to purchase, access our services or enjoy our promotions at Kalk you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full. When placing an order you undertake that all details you provide to us are true and accurate. Kalk reserves the right to refuse or exclude any customer not complying with these requirements.

BUYING AT KALK

Users must fill in all required fields at Kalk to make a purchase.

All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product.

Acceptance of present conditions implies conformity with the product, its characteristics and its price.

All orders require the acceptance of prices and product characteristics as detailed in its product description.

In case any product is not available, Kalk will notify the customer as soon as possible, cancelling the order and refunding the amount to the customer.

All our products have a two-years warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.  For a correct conservation of your Kalk products you must follow the advices collected in our Jewellery Care guide.

In case of defective product, the seller should proceed to repair, replace, low the price or resolute the contract, actions which will be complementary for the consumer and user. This gratuity shall include the costs needed to correct the lack of conformity of the defective products, especially the s&h costs, as well as those related to materials and workforce.

The seller should respond to the lack of conformity due to defective product that may appear in a 14 days period since the delivery. Consumer and user should inform to the seller about the lack of conformity in a 14 days period since they have noticed it.

Before customer and user gets linked to any distance contract, or settled out of the establishment or any correspondent offer, Kalk will give the needed information about the existence of customer and user post-sale assistance, post-sale services and commercial guarantees, as well as its conditions.

PRODUCT PRESENTATION

Kalk is committed to show and describe the products as accurately as possible.

Kalk denies all responsibility in case of a mistake, error or omission in said presentation. Photographs used to illustrate and complement the products description do not belong to the contract obligations.

PAYMENT

All orders must be paid using a bank card (Visa or Mastercard) or through a Paypal account.

Kalk will never store card details or bank details of its users in its server. It is not allowed to use data or payment instruments belonging to third parties.

PAYMENT SECURITY

Kalk will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.kalkstore.com.

In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.

PRE-ORDERS

At Kalk you can pre-order the items not yet available. Just buy the article you want in the usual way and please be aware of the estimated shipping date. The order will ship once the pre-ordered item is ready.

If your order contains articles both in stock and available for pre-order, it will only be shipped once all items are available.

You can identify those items available for pre-order by the estimated shipping date message on your screen. The return period of the orders that contain reserved items will start once the order has been received.

SHIPMENT

  • Our orders have an estimated delivery time of 24/72 hours (for Spain and Portugal, rest of countries see chart below). The estimated delivery time may be affected in the event that your order contains products in pre-order or during promotional periods (such as Sales, Black Friday, Christmas...)
  • Orders shipped to Mexico will ship once a week with an estimated delivery time of 7 to 14 working days.
  • Once your order ships, you can track it using the “Order Tracking” section, by entering your e-mail and the order number we provided in the order confirmation e-mail.
  • For shipments to Spain, the courier company responsible for the distribution and transport of all our orders is Correos. In case of absence at the time of delivery, the messenger will contact you to agree a schedule that best suits your preferences. If the delivery does not occur in any case, your order will be deposited for collection at your local Post Office.
  • Inside the parcel you will find each one of the items in its respective packaging, usually each piece is individually packaged.
  • Occasionally, shipments to countries outside the EU may incur additional fees and taxes, which in all cases will be the responsibility of the buyer. In Kalk we commit ourselves to carry out the procedures by preparing the necessary paperwork for the corresponding customs management.
  • You will find below a chart showing the shipping costs and delivery times for each different country. Please, have in mind that free shipping will not apply if the grand total of your order does not reach the minimum amount required for free shipping, once you apply a discount or promotion.
Mainland Spain and Portugal 
  • Delivery in 1 - 3 working days
  • 3,99€ (Free shipping on orders over 49.99€)

Balearic and Canary Islands  

  • Delivery in 5 - 7 working days
  • 4,99€ (Free shipping on orders over 49.99€)

    Germany, Netherlands, United Kingdom, France, Belgium, Hungary, Slovakia, Estonia, Latvia, Lithuania, Czech Republic, Sweden, Luxembourg

    • Delivery in 5 - 15 working days.
    • 4,99€ (Free shipping on orders over 49.99€)

    Italy, Poland, Croatia, Malta, Romania, Austria, Finland, Greece, Russia, Turkey

    • Delivery in 5 - 15 working days.
    • 5,99€ (Free shipping on orders over 49.99€)

    Norway, Denmark, Ireland, Albania, Andorra, Belarus, Iceland, Bosnia and Herzegovina, Gibraltar, Macedonia, Liechtenstein, Greenland, Monaco, Moldova, Montenegro, San Marino, Serbia, Ukraine

    • Delivery in 5 - 15 working days
    • 6,99€ (Free shipping on orders over 49.99€)

    Brazil, United States, Mexico

    • Delivery in 7 - 15 working days
    • 6,99€ (Free shipping on orders over 100€)

    Rest of the World

    • Delivery in 7 - 15 working days
    • 9,99€ (Free shipping on orders over 100€)

    RETURNS AND REPLACEMENTS RETURN POLICY

    • You have 14 days from the delivery date to make a return.

    • For hygiene reasons, returns or exchanges of piercings, ear cuffs, or earrings are not accepted.

    • Returns or exchanges of our Swimwear collection or of our Mask collection are not accepted: in both cases for hygiene reasons and because they are Limited Editions.

    • It is essential that the items you wish to return must be in perfect condition and without obvious signs of use.

    • To send an item back, you must include its original packaging and take into account that it must arrive in to us in perfect condition in order to get a refund.

    • In cases where you wish to exchange an item’s size or exchange it for a different item, you will have to carry out a return and place a new order with the desired item / size.

    • Orders that have benefited from a 2x1 or 3x2 promotion, similar promotions or a gift item, must be returned in full to receive a refund.

      REFUNDS

      Once the courier company delivers the package to our facilities, after examining the article, you will receive a confirmation email indicating that the amount has been refunded. The refund will be reflected in your account within 7 to 15 working days in the same way you made your purchase, through PayPal or a refund on your credit or debit card.

      GIFTS

      Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order

      RESPONSABILITY

      Kalk is committed to transfer your order as swiftly as possible to the selected transport agency. Nevertheless, Kalk cannot be held responsible for: damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. For technical failure, accidental causes or any other kind that may prevent the normal functioning of the service through internet. For lack of availability of the site for maintenance reasons or other that prevent the user from accessing the service. Kalk will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless KALK declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.

      INTELECTUAL PROPERTY

      All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to Kalk or its licensees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property.

      CUSTOMER CARE SERVICE

      You can contact Kalk through this Contact Form or through Social Media. 

      LEGAL ACTIONS

      Kalk reserves the right to exert legal actions against the users that violate or infringe Kalk's intellectual and industrial property rights.

       

       

      COOKIES POLICY INFORMATION FOR USERS AT KALK

      We use cookies in order to provide you with a better service and a better experience on your navigation. We want to inform you in a fair and accurate manner about the cookies we use. Therefore, we are going to give you the following information: what is a cookie, what is it used for, what type of cookies do we use, what purpose they have, and how can you configure them or disable them if you wish to do so.

      WHAT ARE "COOKIES"?

      A cookie is a file that is downloaded to your computer when you access to certain web pages. Cookies allow a website, among other things, to store and retrieve information about browsing habits of a user or of their equipment and, depending on the information they contain and the way you use your computer, they can be used to recognize the user. All the information collected through the cookies will help us improving the quality of our website, allowing to control which pages are useful and which ones are not, and which ones are susceptible to improve.

      Active cookies at your equipment will never damage your equipment, but the opposite. They help to identify and solve mistakes.

      WHAT TYPES OF COOKIES DOES THIS SITE USE?

      ACCORDING TO THE ENTITY THAT MANAGES IT:

      • Own cookies: those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
      • Third party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that treats the data obtained through cookies.

      DEPENDING ON ITS PURPOSE:

      • Analysis Cookies: They are treated by us or by third parties, and allow us to quantify the number of users and thus the measurement and statistical analysis of the use made by users of the service offered. Therefore we analyze this browsing on our website in order to improve the supply of products or services we offer.
      • Advertising Cookies: They allow the management, in the most effective way, of advertising spaces that the publisher has included on a website, application or platform from where they provide the requested service from where they provide the requested service. based on criteria such as the edited content or the frequency in which ads are displayed.
      • Behavioral advertising cookies: They allow the management, in the most effective way, to advertise spaces that the publisher has included on a website, application or platform where they provide the requested service. These cookies store information about user behavior obtained through the continuous observation of the browsing habits, allowing to develop a specific profile to display ads based on the user. It is also possible that when you visit a website or open an email where some ad or promotional material regarding our products or services is published, a cookie that helps us to show you later publicity related to the search you have done and published control our announcements regarding, for example, the number of times they are seen, where they appear, what time are they seen, etc.
      • Technical cookies: are those necessary for surfing and for the correct performance of our website. They are dedicated to control traffic and data communication, access to parts with restricted access, do the purchase process, use security elements, store contents, etc.
      • Personalized cookies: are those which allow the user to access the website under determinate characteristics, depending on language, browser, location, etc.

      REVOCATION AND ELIMINATION OF COOKIES

      You can allow, block or delete cookies installed on your computer by configuring your browser options. In case the installation of cookies is not allowed on your browser, it’s posible that you cannot access some sections on our web.

      In the following links you have all the information in order to configure or disable your cookies in each browser:

      THIRD PARTY SERVICE PROVIDERS

      Bellow we specify you the third party service providers whom we have hired a service and for which it is necessary the use of cookies. These are:


      LIST OF THIRD PARTY PROVIDERS OF COOKIE SERVICES IN THE DOMAIN WWW.KALKSTORE.COM

      PROVIDER'S NAME

      PURPOSE OF THE COOKIE

      DESCRIPTION OF THE PURPOSE OF THE COOKIE
      MORE INFO
      Google Advertising

      Doubleclick is used to manage third-party cookies. These cookies are used to provide users with relevant products that may be of interest to the user. Ads that users see in the site are served by a small selection of suppliers, including Invitemedia, Adviva.net, MSN, Google Display and Unanimis.
      Click here
      Google



      Analytics

      Google Analytics Cookies. 
      Generate anonymous user ID, which is used to count how many times a user visits the site. It also records when it was the first and last time they visited the web. It also calculates when a session is over, home user, and keywords.

      Click here
      Google Adwords

      Advertising

      Generate anonymous user ID, which is used to count how many times a user visits the site. It also records when it was the first and last time they visited the web. It also calculates when a session is over, home user, and keywords.
      Click here
      Facebook

      Advertising

      We use cookies to provide users with relevant products that may be of the interest of people who have visited the site previously.
      Click here
      Facebook

      Analytics

      Facebook Ads. Use cookies to track advertising activity in the Facebook network and offer advertising tailored to the user. Click here Facebook Analytics Facebook cookies. Generates an anonymous user ID, which is used to count how many times a user visits the site. 
      Click here


      NOTE: This list will be updated as quickly as possible to change the website services offered therein. However, occasionally during this upgrade may be that the list no longer includes a cookie, but always cookies will address identical to those registered in this list purposes.

      CONSENT

      Kalk never saves the personal data of the users, except the IP address according to what is described above, unless you wish to register on our basis in order to make purchases of products or services we offer you or receive information about promotions and interesting content.

      When browsing and continuing on our website, you indicate us that you are consenting the use made of these cookies and the conditions contained in this Policy Cookies.

      For more information about the use of cookies you can request it through the Contact Form below.