Política de privacidad

PRIVACY POLICY
PERSONAL DATA PROTECTION
In accordance with the Personal Data Protection organic law 15 /1999, dated December 13th, White Division S.L.., with address in C/ Xixona, 3 03204 Elche (Alicante) Spain (herein after "KALK") would like to inform you that the personal data voluntarily submitted through the forms at www.dfranklincreation.com would be included in an automated file owned by KALK in order to fulfill the services requested by you. These data would be given to third parties whenever connection with said third parties is mandatory to give you the service requested.

Likewise, you authorize the use of your data to send you information on products and services offered by KALK that we consider may be of your interest. Your consent is understood as given unless you expressly revoke that consent in writing. You may exercise your rights of access, amendment, cancellation and opposition, in accordance of the Personal Data Protection organic law 15 /1999, dated December 13th. In the same way you may request to be excluded from our electronic communications services. To exert such right, please contact us through the following Contact Form.

THE SELLER
White Division S.L., is the sole proprietor of the items sold at www.kalkstore.com (hereafter "KALK") and the responsible for the services provided in this web.

The owner of this Website is White Division S.L.., with CIF B02997666 and residing at C/ Xixona, 3 03204 Elche (Alicante) Spain. TERMS OF SALE
By placing an order at KALK you are subject to these terms and conditions in full.

In order to purchase, access our services or enjoy our promotions at KALK you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.

When placing an order you undertake that all details you provide to us are true and accurate. D.Franklin reserves the right to refuse or exclude any customer not complying with these requirements. BUYING AT KALK
Users must fill in all required fields at KALK to make a purchase.

All prices, both of products and transport services, include VAT, unless that for legal requirements prices must be presented otherwise.

Acceptance of present conditions implies conformity with the product, its characteristics and its price.

All orders require the acceptance of prices and product characteristics as detailed in its product description.

During the 2x1 offers, the customer won't need to choose two identical items. It will always be deducted the price of the cheapest item, in case their prices are different.

In order to benefit from the 2x1 offer, it is required to add, minimum, 2 items to your cart. KALK denies any responsibility for those orders where the customer has not added the items required for the promotion.

In case any product is not available, KALK will notify the customer as soon as possible, cancelling the order and refunding the amount to the customer.

All our products have a two-year warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.

In case of defective product, the seller should proceed to repair, replace, low the price or resolute the contract, actions which will be complementary for the consumer and user. This gratuity shall include the costs needed to correct the lack of conformity of the defective products, especially the s&h costs, as well as those related to materials and workforce. The seller should respond to the lack of conformity due to defective product that may appear in a 2 months period since the delivery. Consumer and user should inform to the seller about the lack of conformity in a 2 months period since they have noticed it.

Before customer and user gets linked to any distance contract, or settled out of the establishment or any correspondent offer, KALK will give the needed information about the existence of customer and user post-sale assistance, post-sale services and commercial guarantees, as well as its conditions. PRODUCT PRESENTATION
KALK is committed to show and describe the products as accurately as possible.
KALK denies all responsibility in case of a mistake, error or omission in said presentation.

Photographs used to illustrate and complement the products description do not belong to the contract obligations. PAYMENT
All orders must be paid using a bank card (Visa or Mastercard) or through a Paypal account.

KALK will never store card details or bank details of its users in its server. It is not allowed to use data or payment instruments belonging to third parties. PRE-ORDERS
At KALK you can pre-order the items not yet available. Just buy the article you want in the usual way and please be aware of the estimated shipping date.

The order will ship once the pre-ordered item is ready. If your order contains articles both in stock and available for pre-order, it will only be shipped once all items are available.

You can identify those items available for pre-order by the estimated shipping date message on your screen.

The return period of the orders that contain reserved items will start once the order has been received. PAYMENT SECURITY
KALK will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.kalkstore.com. In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols. SHIPMENT
KALK will ship all over the world.

As soon as the purchase process is finished, the product will be sent through the means KALK offers the customer.

S&H costs must be assumed by the customers. Please check our S&H rates: COUNTRY TIME COST
Mainland Spain 1-2 working days 5,99 €, Mainland Portugal 1-2 working days 5,99 €, France 3-7 working days 7,90 €, Balearic Islands, Austria, Belgium, Germany, Ireland, Luxembourg, Netherlands and Italy 2-5 working days 10,90 €, Bulgary, Cyprus, Czech Republica, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Sweden, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, San Marino y Switzerland 3-10 working days 18,90 € KALK will not be held responsible for taxes, duties and other costs generated by Customs or for possible delays due to Customs procedures.

Besides it is the customer’s responsibility to check the product upon receipt to verifiy it is in prefect state. If the box seems open or the customer may think the shipment has been tampered with, the customer must refuse the delivery and notify KALK immediately through this Contact Form.

Exceptional circumstances such as promotional periods, unforeseen with the courier, system upgrades or force majeure circumstances, may vary the established delivery deadlines. However, KALK undertakes to notify the customer in case some of these situations take place.

If there is absence at the time of delivery at the address that has been indicated, and the package can not be delivered, our courier will contact the customer in order to find an alternative solution to the handling of the package. If after proposing repeatedly alternative solutions for the handling, the package still can not be delivered, it will be returned to our facilities and, once received, we will proceed to make the refund of the product or products purchased. The original shipping costs will not be refunded. RETURNS AND REPLACEMENTS
RETURN POLICY
All products purchased in KALK web page, that don't completely satisfy our customers, can be returned in the next 14 days following the reception of the order.

PRODUCT STATUS
In order for a return to be accepted by KALK, if must comply with the following conditions:

The product is returned in perfect state, without having been used.
The product has not suffered any damage for inadequate use.
The product is in same conditions as it has been delivered, keeping the original box and all the initial contents (labels, cleaning cloth and other elements that may contain)
Conservation of the original packaging. It is part of the product price. In consequence, in case the product is not returned in its original box (keeping labels, cleaning clothes and other ítems it may content) the price of the product will be depreciated.
In case the product is not received in its original packaging - as indicated above, we reserve the right to deduct those items that are missing or that are not in original condition from the total price:

Box: 5 €
Any other extra item contained in the box (stickers, pouch, cleaning cloth, etc) : 3 €
Returns for orders including 2x1 promotions or free items should be made in full to get a refund. No partial returns will be accepted.

Once the return is refused, the customer will have 3 months to pick up the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity programs. REPLACEMENTS
We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order. GIFTS
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order. RETURNS
To make a return, you have 2 ways available: To fill in a withdrawal form or follow the following instructions:

Access Track your Order.
Enter your order number and the email you used to place your order.
Click on “Returns".
Select the item you wish to return
Print the documentation generated.
Insert the printed ticket together with the product to be returned in a bag or package you have available. It is essential that the package includes everything mentioned.
Cut the address and stick it on the package. Be sure it is completely visible.
Send the package through the postal service that you consider appropriate. Shipping costs are borne by the customer.
We recommend that you keep proof of delivery. REFUNDS
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.

The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank. RESPONSABILITY
KALK is committed to transfer your order as swiftly as possible to the selected transport agency. Nevertheless, KALK cannot be held responsible for: damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. For technical failure, accidental causes or any other kind that may prevent the normal functioning of the service through internet. For lack of availability of the site for maintenance reasons or other that prevent the user from accessing the service. KALK will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless KALK declines any responsibility for third party causes, fortuitous circumstances and force majeure situations. INTELECTUAL PROPERTY
All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to D.Franklin or its licensees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property. CUSTOMER CARE SERVICE
You can contact KALK through this Contact Form or through Social Media. You can also contact us by phone at (+34) 966 160 927, Monday to Friday from 9:00am to 13:30pm and from 14:30pm to 18:00pm. TRADE MARKS
All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of KALK. It is expressly forbidden to use without prior consent any element of the web that may be object of protection according to current law on industrial property. Expressedly, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to KALK may be used without the express written consent by KALK. LEGAL ACTIONS
KALK reserves the right to exert legal actions against the users that violate or infringe D.Franklin’s intellectual and industrial property rights.

COOKIES POLICY
INFORMATION FOR USERS
At KALK, we use cookies in order to provide you with a better service and a better experience on your navigation. We want to inform you in a fair and accurate manner about the cookies we use. Therefore, we are going to give you the following information: what is a cookie, what is it used for, what type of cookies do we use, what purpose they have, and how can you configure them or disable them if you wish to do so. WHAT ARE “COOKIES”?
A cookie is a file that is downloaded to your computer when you access to certain web pages. Cookies allow a website, among other things, to store and retrieve information about browsing habits of a user or of their equipment and, depending on the information they contain and the way you use your computer, they can be used to recognize the user.

All the information collected through the cookies will help us improving the quality of our website, allowing to control which pages are useful and which ones are not, and which ones are susceptible to improve.

Active cookies at your equipment will never damage your equipment, but the opposite. They help to identify and solve mistakes. WHAT TYPES OF COOKIES DOES THIS SITE USE?
ACCORDING TO THE ENTITY THAT MANAGES IT:
Own cookies: those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
Third party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that treats the data obtained through cookies. DEPENDING ON ITS PURPOSE:
Analysis Cookies:They are treated by us or by third parties, and allow us to quantify the number of users and thus the measurement and statistical analysis of the use made by users of the service offered.
Therefore we analyze this browsing on our website in order to improve the supply of products or services we offer.
Advertising Cookies:They allow the management, in the most effective way, of advertising spaces that the publisher has included on a website, application or platform from where they provide the requested service from where they provide the requested service. based on criteria such as the edited content or the frequency in which ads are displayed.
Behavioral advertising cookies: They allow the management, in the most effective way, to advertise spaces that the publisher has included on a website, application or platform where they provide the requested service. These cookies store information about user behavior obtained through the continuous observation of the browsing habits, allowing to develop a specific profile to display ads based on the user.
It is also possible that when you visit a website or open an email where some ad or promotional material regarding our products or services is published, a cookie that helps us to show you later publicity related to the search you have done and published control our announcements regarding, for example, the number of times they are seen, where they appear, what time are they seen, etc.
Technical cookies: are those necessary for surfing and for the correct performance of our website. They are dedicated to control traffic and data communication, access to parts with restricted access, do the purchase process, use security elements, store contents, etc.
Personalized cookies: are those which allow the user to access the website under determinate characteristics, depending on language, browser, location, etc. REVOCATION AND ELIMINATION OF COOKIES
You can allow, block or delete cookies installed on your computer by configuring your browser options. In case the installation of cookies is not allowed on your browser, it’s posible that you cannot access some sections on our web.

In the following links you have all the information in order to configure or disable your cookies in each browser:

Google Chrome
Mozilla Firefox
Internet Explorer
Safari para IOS (iPhone y iPad)
Chrome para Android THIRD PARTY SERVICE PROVIDERS
Bellow we specify you the third party service providers whom we have hired a service and for which it is necessary the use of cookies. These are:

LIST OF THIRD PARTY PROVIDERS OF COOKIES IN THE DOMAIN WWW.KALKSTORE.COM
PROVIDER'S NAME PURPOSE OF THE COOKIE DESCRIPTION OF THE PURPOSE OF THE COOKIE FOR MORE INFORMATION ON THE USE OF THIS THREE COOKIES
Google Advertising Doubleclick is used to manage third-party cookies. These cookies are used to provide users with relevant products that may be of interest to the user. Ads that users see in the site are served by a small selection of suppliers, including Invitemedia, Adviva.net, MSN, Google Display and Unanimis. Click here
Google Analytics Google Analytics cookies. Generate anonymous user ID, which is used to count how many times a user visits the site. It also records when it was the first and last time they visited the web. It also calculates when a session is over, home user, and keywords. Click here
Google Adwords Advertising Google AdWords We use cookies to provide users with relevant products that may be of the interest of people who have visited the site previously. Click here
Facebook Advertising Facebook Ads use cookies to track advertising activity in the Facebook network and offer advertising tailored to the user. Click here
Facebook Analytics Facebook cookies. Generates an anonymous user ID, which is used to count how many times a user visits the site. Click here

NOTE: This list will be updated as quickly as possible to change the website services offered therein. However, occasionally during this upgrade may be that the list no longer includes a cookie, but always cookies will address identical to those registered in this list purposes.

CONSENT
KALK never saves the personal data of the users, except the IP address according to what is described above, unless you wish to register on our basis in order to make purchases of products or services we offer you or receive information about promotions and interesting content.

When browsing and continuing on our website, you indicate us that you are consenting the use made of these cookies and the conditions contained in this Policy Cookies.

For more information about the use of cookies you can request it through the Contact Form below.

Updated on May 24th 2018