WHEN CAN YOU EXCHANGE OR RETURN AN ARTICLE?
The order received is not my size.
The order is not what I expected.
The order is in poor condition.
EXCHANGE AND RETURN CONDITIONS
- You have 14 days from the delivery date to make a Return or Exchange.
- For hygiene reasons, Returns or Exchange of Piercings, Ear Cuffs, Earrings or Masks are not accepted.
- It is essential that the products you wish to return must be in perfect condition, without obvious signs of use and that they are returned in their original packaging: with the protective bag and the hygienic sticker. In case of non-compliance with the above mentioned conditions, the return will be rejected and therefore no refund will be made.
- In case of refusal, the customer will have 3 months to collect and/or pick up his order from the central facilities, the customer shall assume the costs of collection. If the package has not been picked up within 3 months, it will be delivered to the charity.
- For Exchanges and Returns from Spain we offer you an Easy Return Service which cost is 5.99€. Contact our Customer Service team through the Contact Form and we will tell you the steps to follow in a maximum of 48 working hours.
- For Exchanges and Returns from Other Countries, the customer is responsible for shipping at their own risk. Contact our Customer Service team through the Contact Form and we will tell you the steps to follow in a maximum of 48 working hours.
In cases where you wish to Exchange an item’s size or Exchange it for a different item, you will have to carry out a return and place a new order with the desired item / size. Contact our Customer Service team through the Contact Form and we will tell you the steps to follow in a maximum of 48 working hours.
- Orders that have benefited from a 3x2 promotion, 2x1promotion or similar promotions, or a gift item, must be returned in full to receive a refund.
- The promotional gift must be returned if the order is returned in full. If the promotional gift is not returned, the corresponding amount will be deducted from the final refund.
- It is compulsory to return the promotional gift in cases where a partial return is made and the final amount of products that the customer keeps is less than the stipulated minimum order, thus not being able to take advantage of the promotion. If the promotional gift is not returned, the corresponding amount will be deducted from the final refund.
- Once the courier company delivers the package to our facilities, after examining the article, you will receive a confirmation email indicating that the amount has been refunded. The refund will be reflected in your account within 7 to 15 working days in the same way you made your purchase, through PayPal or a refund on your credit or debit card.