RETURNS POLICY
All items purchased from Kalk through our website may be returned within a maximum period of 14 calendar days from the date the order was delivered.
Returns will be managed through our Returns Portal. Kalk will only assume the cost of returning defective products previously managed and accepted by the Quality Department through the following link: Customer Service.
For hygiene reasons, we do not accept exchanges or returns of bikini bottoms, swimming costumes, piercings, ear cuffs, earrings and/or masks.
Products purchased through 2x1 promotions cannot be exchanged or returned.
Please note that if your order included a gift and you make a complete return, you must also return the gift. Otherwise, the value of the gift will be deducted from the final refund amount.
It is essential that the products you wish to return are in perfect condition, with no obvious signs of use and that they are returned in their original packaging, otherwise the return will be rejected and the refund will not be made.
In the event of refusal, the customer will have 3 months to collect and/or collect their order from the central facilities, at their own expense. If the package has not been collected within 3 months, it will be handed over to the charity.
Returns
We offer several return methods, depending on the country where you have placed your order:
- Orders placed in Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Netherlands:
We offer a returns service through our Returns Portal. All returns that are processed through the carrier offered by the company will incur costs that will be deducted from the final amount to be refunded. Below we specify the cost of return depending on the country in which you have placed your order:
If you choose the Gift Card refund method, this cost will be free of charge for you.
If you do not wish to manage your return via the methods offered, you can return the product to us at your own expense by selecting the desired carrier. These return costs will not be borne by Kalk. Please note that, not being a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Kalk, so we recommend you keep a proof of shipment.
- Orders placed in the rest of the world:
Returns are made at your own expense, by selecting the desired carrier. These return costs will not be borne by Kalk. Please note that, not being a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Kalk, so we recommend you keep a proof of shipment.
All returns must be sent to our warehouse in Spain, whose address you will find on our Returns Portal.
All countries that are not part of the European Union may generate custom fees. In order to avoid this charge we recommend indicating the parcel´s value as 0.00€ (RETURN). However, any expenses associated with the return will be the responsibility of the customer (DDP Incoterms®).
Exchanges
The free exchange service through our Returns Portal is only available for orders placed in Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Netherlands: Our customers will be able to choose another size within 14 days from the date of delivery of the package.
It is important to note that only one free size exchange is allowed per order, so if you wish to make another exchange, you will have to make a return (in which €19.99 will be deducted from the amount of your order if you choose our carrier) and place a new order with the desired item. You will also have the option of returning the product by your own means, in which case the cost of transport will be borne by the customer.
For orders placed in the rest of the world, you must process the exchange as a return. Request the return through our Returns Portal and place a new order.
Product Status
For a return to be accepted by Kalk, it must meet the following conditions:
- They must not have been used.
- They have not been damaged in any way.
- They are in the same condition in which they were initially sent to the customer and retain the original packaging and all its contents (hang tags, papers and other items that may contain).
- The original box must not have been written on or have anything stuck to it.
- That the return does not contain Bikini Panties, Swimming costumes, Piercings, Ear Cuffs, Earrings or Masks. These products will not be accepted.
- They have not been purchased through a 2x1 promotion.
If any of the conditions listed in this section are not met, Kalk reserves the right to refuse the return.
Once the return has been refused, the customer will have 3 months to pick up the package at our warehouse, assuming the shipping costs. If the package is not collected by the customer within 3 months, it will be sent to charity.
Refunds
For orders placed in Spain, Portugal, Belgium, France, Italy, Luxembourg, Germany, Netherlands:
- Gift card: We will send you a gift card with shop credit for the amount of your returned items with no expiry date. This option is free of charge.
- Refund: We will process the refund of your returned items to the same payment method used for your original purchase. A return fee will be charged for this option:
Spain and Portugal: 9,99€.
Belgium, France, Italy, Luxembourg, Germany and the Netherlands: 14,99€.
For orders placed in the rest of the world:
- Gift card: We will send you a gift card with shop credit for the amount of your returned items with no expiry date.
- Refund: We will process the refund for your returned items to the same payment method used for your original purchase.
The refund or gift card will be issued to you once the item has been received and the return has been approved and authorised.
Once you have chosen the refund method, you will receive a return confirmation email. We will send you the gift card code if this is the chosen option or if you prefer the refund, you will receive notification of the amount of the product(s) to be returned. You will be refunded via the same payment method you used to pay for the order.
The refund will appear in your account balance within 7 to 15 working days of receiving the return confirmation email, although this may vary depending on the conditions of each bank.
Please note that in the case of gifts, refunds will always be made via the payment method used when placing the order.
