Hex Legacy Gold / Black

Shipping

We are committed to bring our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs.

Shipping is free for all orders over 50€ to Spain and the rest of Europe, orders over 1,200$ MXN to Mexico and orders over 150$ to the rest of the world. In all other cases, shipping costs depend on the country where the purchase is made. Check our shipping policy.

Due to promotional periods, standard shipping times may be affected. Some orders may experience delays.

Once your product has shipped, it usually takes 1 to 3 business days in Spain, 3 to 10 in Europe and 7 to 15 for the rest of the world. You can estimate the shipping costs in your cart and during the checkout.

All items purchased from D.Franklin through our website can be exchanged or returned within a maximum period of 14 calendar days from the delivery date of the order.

• Exchanges
  
  The free exchange service through our Returns Portal is exclusively available for orders placed from Spain or Portugal. Our customers can request a size exchange within 14 days from the delivery date of their order.
  
  One free exchange per order: Each order includes the possibility of one free exchange. If a second exchange is desired, a return must be processed, with €11.97 deducted from the total amount, and a new order with the desired size must be placed.
  
  Orders processed from other countries are not eligible for free exchanges, so the customer must make a return through any carrier and place a new order with the new desired size via our Returns Portal. Return shipping costs will not be covered by D.Franklin.

• Returns
  
  If you placed your order from Spain or Portugal and wish to return an item easily and conveniently, we offer a return service via our Returns Portal.
  
  All returns will incur fees, which will be deducted from the final refund amount (€5.99 if the carrier provided by the company is chosen). If you choose the refund method through Gift Card, this fee will be waived.
  
  If you do not want to manage your return using the offered methods, and for orders placed outside of Spain, you can return the product at your own expense by selecting the carrier of your choice. Return shipping costs will not be covered by D.Franklin. Please note that since this is not a service provided by us, we cannot assume liability for the returned package if the cause is not attributable to D.Franklin, so we recommend that you keep a proof of shipment.

For more information, visit our returns and exchange policy.

We accept payments via:

• Visa
• MasterCard
• American Express
• PayPal
• Amazon Payments
• Apple Pay
• Google Pay

Your payment information is processed securely. We do not store your credit card details nor have access to them.